Website Trinity Animal Hospital
Receptionists (who are also called customer service representatives or client-relations specialists) are the customer-relations experts in a veterinary practice. They are the clients’ first impression of the practice, on the phone or in person. Receptionists must possess strong organizational skills, excellent telephone and in-person communication skills, and the ability to remain calm under pressure. Receptionists must have compassion for animals and their owners and understand the stress that patients and clients endure.
Receptionists are responsible for greeting clients; differentiating routine cases from emergency cases; scheduling appointments; entering client, patient, and financial data into the computer; generating invoices and explaining them to clients; processing payments; and managing the retrieval and storage of medical records.
Receptionists should expect to spend nearly all of their workdays at the front desk. The position requires the completion of a high-school degree or further education, competence in the English language, patience, and a pleasant manner. Ideally, newly hired receptionists will possess computer skills and have had cashier and related front-office work experience.
General Knowledge and Tasks
- Be able to give clear directions to the hospital, and to the satellite clinics.
- Know the range of services the practice provides and the species it treats.
- Be reasonably familiar with breeds and coat colors.
- Follow OSHA standards. Be able to find Material Safety Data Sheets quickly.
- Know standard medical and business abbreviations.
- Use proper medical terminology when speaking and writing.
- Competently speak and write the English language.
- Understand the life cycle and pathology of common parasites (intestinal parasites, heartworms, fleas, ticks), and know the names of most common preventatives, recommended treatments, and diagnostics.
- Be familiar with zoonotic (contagious) diseases, including their prevention and steps to reduce or eliminate transmission.
- Communicate with clients about the various pet-identification systems available, including tags, and microchips.
- Know the policies regarding provision of veterinary care, treatment of stray animals, deposits for hospitalized patients, payments, credit, pet health insurance, and finance fees.
- Have basic knowledge of county license requirements.
- Always be in position and prepared to work by the start of each scheduled shift.
- Maintain accurate personal time cards, and utilize time card adjustments as indicated
- Observe the practice through the front door so that you see what clients see. Routinely pick up trash or feces from the parking lot, sidewalks, or entryway.
- Maintain a professional appearance while at work, including clean uniforms, pleasant odors, and no offensive body décor.
- Smile and maintain an even, friendly demeanor while on the job.
- Perform job tasks efficiently without rushing.
- Handle stress and pressure with poise and tact
- Show respect for clients, team members, and animals (alive or deceased) at all times.
- Have the physical strength and ability to stand for an entire shift when needed, and be able to lift pets and objects weighing up to 40 pounds without assistance, handle repetitive up-and-down or back-and-forth motions, and work while bending. Be able to assist in lifting patients weighing more than 40 pounds.
- Prioritize tasks to maximize client satisfaction and patient health.
- Maintain a list of tasks and engage in productive work during slow periods.
- Assist other employees as needed. Take over for colleagues when they are called away to another priority.
Worksite City: Weaverville
Wages / Salary: DOE
Benefits: Health, Paid Vacation, Paid Holidays
Number of hours/week: 35-40
Contract Status: Regular
Job closes on: 2020-09-25
Driver's License Required: Yes
FMCSA Medical Card Required:
Lifting requirement: up to 40 pounds
Education Level: High School Graduate or equivalent