• Full Time
  • Shasta County , Redding
  • Sep 30, 2019



Job Coach
At Goodwill Industries® Sacramento Valley & Northern Nevada, Inc. (Goodwill) you’ll hear us say “because of Goodwill” a lot. Often it means, “because of Goodwill I got a hand up” or “because of Goodwill I have a chance.” Our organization is built on a rich history of finding the hidden value and possibility in people and donated goods alike since 1933. Today, we continue to innovate the social enterprise of our founders and lead with our mission to utilize Goodwill resources to help people with disadvantages achieve self-sufficiency in everything we do. This mission is expressed through our retail stores and collection sites which create an accessible shopping experience for all, an environmentally conscious alternative to the landfill, and an employment platform for 2,700 people annually. We go beyond creating jobs alone and provide essential resources to our Family of Nonprofits and regional community partners serving over 350,000 people with disabilities, people experiencing homelessness, veterans, seniors, opportunity youth and children in need every year. That’s over 900,000 life-changing services including job training, emergency shelter for families, resource and referral information, meals, youth advocacy, and mental health counseling. Over 95% of total revenues are dedicated giving back to the communities we serve.

General Summary:

Reporting to the Mission Services Coordinator, the Job Coach assists adults with disabilities to maximize independence, build skills, and gain employment in the community. The Job Coach supervises multiple program participants in an integrated setting alongside competitive employees in the organization’s employment training locations. This position continually upholds the Mission, Vision, and Values of the organization.

This is a full-time, hourly position eligible for Medical, Dental, Vision, Life Insurance; 403(b) retirement plan; paid Holidays, Sick and Vacation.

Principal Duties & Responsibilities:

Essential Functions:

Assists participants to assess, discover, and access workforce development, financial capability, work support and health and wellness services, training, resources, and tools to support self-sufficiency.
Works with participants to develop an individualized, person-centered, strengths-based service plan focused on self-determined goals to achieve self-sufficiency.
Provides training for participants to learn the workplace skills and competencies necessary for community integrated job placement, retention, and advancement in a retail and production environment.
Monitors progress toward self-directed goals and regularly coaches participants toward goals by employing active listening skills, asking powerful questions, championing self-management, and establishing mutual accountability.
Facilitates the provision of reasonable accommodations, etiquette training, and integration support for participants in the community and employment training locations.
Reports and documents critical incidents and behavior improvement plans involving participants; routes information to appropriate organizational staff.
Collaborates with regional employers, community organizations, and service providers to develop community-based opportunities for participant engagement.
Establishes and maintains excellent working relationships among supported members, employers, service providers, and family members; acts as a liaison within the participant’s support team.
Ensures participant attendance, progress summaries, recommended supports/service needs, case notes, and other pertinent records are appropriately documented and maintained on a daily basis.
Ensures compliance with all applicable local, state and federal laws, organizational policies and procedures, CARF standards, and safety and security regulations.
Incidental Functions:

Other related duties as assigned.


High school diploma or equivalent and two years’ experience working with people with disabilities required; Associate’s Degree in social services, rehabilitation, special education, or related field preferred.
Ability to demonstrate personal effectiveness through strong communication, professionalism, problem-solving, teaching, and time-management skills.
Ability to demonstrate working knowledge of local community information, resources, employers, and self-sufficiency supports.
Familiarity with person-centered service coordination and positive behavior interventions.
Ability to demonstrate proficiency working with computers including but not limited to Microsoft Office Suite and database systems.
Ability to demonstrate excellent customer service skills, strong interpersonal skills, and exhibits a high level of integrity and ethics.
Ability to maintain confidentiality related to personally identifiable information.
Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable.
Excellent organizational skills required.
Must be 21 years of age or older.
Must provide proof of identification and eligibility to work in the United States.
Must pass a drug and background screening.
Must have access to reliable transportation that does not interfere with performing the essential functions of the job description, cause tardiness, or unexcused absences.
Does not exhibit behavior that indicates an ongoing tendency toward theft, violence, dishonesty, deceit, drug use, moral turpitude or predatory behavior in conflict with the functions listed within this job description.
Must be able to perform the essential functions of the job description with or without reasonable accommodation.

Positions Supervised:


Work Conditions/Hazards:

Work is primarily performed within a retail, production, and office environment.
Work environments are usually fast-paced and can include instances of critical or unusual situations.

This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities or activities that are required.  Duties, responsibilities or activities may change, or new ones may be assigned at any time with or without notice to accommodate the needs of the organization.

Offers of employment may be contingent on satisfactory results of a criminal history background check and drug test.

This organization participates in E-Verify. E-Verify is a service that verifies authorization to work in the U.S. through the U.S. Department of Homeland Security (DHS) and the U.S. Department of Social Security (SSA).

Goodwill Industries® of Sacramento Valley & Northern Nevada, Inc. is an Equal Opportunity Employer and is committed to fostering diversity within its staff. Applications are encouraged from all persons regardless of their race, color, ancestry, religious creed, national origin, sex, sexual orientation, gender identity, gender expression, medical/physical/mental condition, pregnancy/childbirth and related medical condition, age, marital status, veteran status or history of incarceration.

Job Summary

Worksite City: Redding

Wages / Salary: $14.00 per hour

Benefits: Health, Dental, Vision, Paid Holidays

Number of hours/week: 40

Contract Status: Regular

Job closes on: 2019-09-30


Experience in field: 2 years’ experience working with people with disabilities required

Driver's License Required: Yes

DMV History:

FMCSA Medical Card Required:


Education Level: High school diploma or equivalent

Ways to apply

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